Section One: Introduction
These Terms and Conditions set out the provisions that must be complied with when using our services and purchasing our products through the Goodlife-Egypt.com website, which is owned and operated by Ghalioungui Company. Please read these Terms and Conditions carefully before proceeding with a purchase. By submitting a purchase order through the website, you acknowledge and agree to these Terms and Conditions and agree to be bound by them immediately.
These Terms and Conditions also apply to any new features or tools added to the existing store. You have the right to review the most current version of these Terms and Conditions at any time by visiting this page.
We reserve the right to update, modify, or replace any part of these Terms and Conditions by publishing updates or changes on our website. You are responsible for reviewing this page periodically to stay informed of any changes.
Your continued use of or access to the website following the publication of any changes constitutes your acceptance of those changes. We also ask that you read our Privacy Policy, as your use of the website and these Terms of Service are subject to our Privacy Policy.
Section Two: Collection of Personal Data
We may collect and use information about you when necessary for our legitimate interests, while ensuring that such information is used fairly and proportionately for a variety of purposes.
The personal account created on the website belongs exclusively to the physician or hospital and may not be used by any other person. The account holder and password owner shall be deemed to be the person who placed the product order through the website.
Section Three: Protection of Personal Data
We have implemented reasonable technical, physical, and administrative safeguards to help protect your personal data from unlawful use and/or unauthorized disclosure.
Access to your personal data is restricted to our employees, service providers, auditors, and successors of the company who have a legitimate need to access such information and who are bound by confidentiality obligations, whether through contractual arrangements with us or by law.
Section Four: Purchase Terms
Acceptance of Purchase Orders: A purchase order submitted through our website will be accepted once we notify you of our acceptance, whether by email or text message to your mobile phone. If we do not accept your purchase order, we will notify you in writing or by telephone, and no amount will be charged to your account.
Payment: By placing a purchase order, you authorize us or any third-party payment service provider to deduct the purchase amount from your credit or debit card balance. We accept payment by credit card, debit card, or cash on delivery. We reserve the right to add or remove certain payment methods at any time without prior notice.
Cancellation of Purchase Orders: You may cancel your purchase order at any time before the product is shipped, regardless of the reason. In addition, we reserve the right to cancel your order in the following circumstances:
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Failure to pay the purchase amount when it becomes due.
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Failure to provide the information required to deliver the products within the reasonable period specified by us.
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Failure to allow us, within the specified reasonable period, to deliver the products to you or failure to receive the products from us.
Changes to Prices and Services: Please note that the prices of our products may change without prior notice. We reserve the right to modify or discontinue the service, or any part thereof, at any time without prior notice. We shall not be liable to you or any third party for any changes in prices, suspension, or discontinuation of the service.
Section Five: Shipping and Delivery
Delivery Cost: The cost of delivering products depends on the delivery charges stated on the website.
Delivery Date: Details regarding the estimated delivery date will be provided on the website.
Delivery Delays: If delivery of the product is delayed for reasons beyond our control, we will contact you immediately to notify you of the delay and will make reasonable efforts to minimize its impact. If no one is available at the delivery address, we will notify you of the available delivery options or arrange another delivery attempt.
Failure to Receive the Product: If you are unable to receive the product in the agreed manner or are unable to arrange another delivery date after delivery to your address has failed, we will contact you to obtain further instructions.
Cancellation of the Order: If we are unable to contact you or arrange a new delivery or collection date despite our continued efforts, we will cancel your order in accordance with the applicable Terms of Sale.
Ownership of Products: The products become your property once they have been delivered to the delivery address and the full purchase price has been paid.
Invoicing: We will issue an electronic invoice reflecting the value of your purchase and send it to the email address you provided to us.
Section Six: Product Information
Unless expressly stated otherwise, please note that Ghalioungui is not the manufacturer of the products displayed on this website. Although we make every effort to ensure the accuracy of the information provided on our website, the actual packaging and accompanying materials of a product may contain additional information or may differ from the information displayed on our website. In addition, product ingredients may also vary.
All product information displayed on our website is provided for identification purposes only, and we strongly recommend that you do not rely exclusively on such information. Please always read the labels, warnings, and instructions provided with the product before using it.
Medical products may only be purchased and used by physicians specialized in the specific medical specialty for which the product is intended. Access to the website is restricted to physicians and hospitals, and website login credentials may not be used by anyone other than physicians and hospitals.
Section Seven: Returns and Exchanges
Products may be returned for a refund or exchanged within 14 days from the date of purchase, subject to the following conditions:
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The customer shall bear the shipping costs for all products being returned in advance.
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The products will be collected by the shipping representative within a maximum of 3 business days and will undergo a quality inspection that takes 48 hours from the date the products are received by the shipping company.
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Customers are required to submit return requests for products that were shipped incorrectly due to an invoicing error within one day from the date of delivery.
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Products may be returned for a refund or exchanged within 30 days from the date of receipt if a defect is discovered or if the product does not conform to the specifications or the purpose for which it was contracted.
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Products that have previously been used, damaged by the customer, or otherwise failed to remain in the condition in which they were delivered may not be returned or exchanged. Products without their serial numbers or products whose serial numbers have been tampered with will not be accepted for return.
Please contact us for further information regarding returns and exchanges by email, through our social media pages, or through the live chat available on our website. Refunds will be issued using the original payment method.
Section Eight: Optional Tools and Third-Party Links
We may provide you with access to third-party tools over which we have no monitoring, control, or responsibility. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement by us.
We shall not be liable for any liability arising from your use of optional third-party tools. Your use of such tools is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms under which such tools are provided by the relevant third-party service providers.
We may also offer new services or features through our website in the future, including the release of new tools and resources. Such new features or services will also be subject to these Terms of Service.
We are not responsible for examining or evaluating the content or accuracy of third-party materials, websites, products, or services, and we do not warrant or assume any liability for any third-party materials, websites, products, services, or other transactions.
Please carefully review the policies and practices of third parties and ensure that you fully understand them before engaging in any transaction. Any complaints, claims, or inquiries regarding third-party products should be directed to the relevant third party.
Section Nine: Comments, Feedback, and Other Submissions
If, at our request or without our request, you submit specific materials (such as contest entries) or provide ideas, suggestions, creative materials, or other materials (collectively referred to as "Comments"), you agree that we may edit, copy, publish, distribute, translate, and otherwise use such Comments in any manner we deem appropriate, without restriction.
We are under no obligation to maintain the confidentiality of such Comments, pay compensation for them, or respond to them.
We may monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, objectionable, or in violation of the intellectual property rights of any other party or these Terms of Service.
You agree that your Comments will not violate any rights of third parties, including copyrights, trademarks, privacy rights, personal rights, or any other rights.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding your identity or the origin of any Comments. You are solely responsible for your account, Comments, and their content, and we assume no responsibility for any Comments submitted by you or any third party.
Section Ten: Customers' Legal Obligations
You acknowledge and agree, as a party to this agreement, that you will comply with all applicable laws at all times, including applicable legislation and regulations, including, without limitation, all privacy protection laws and regulations. You further represent that you have all necessary authority and legal capacity to enter into this agreement and pay the applicable fees in accordance with the terms and conditions set forth herein.
Our services are provided to you on an "as is" basis without any warranties, representations, or conditions of any kind. We disclaim all warranties, representations, and conditions, whether express or implied, including any warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, error-free operation, uninterrupted operation, timely availability, or proper delivery of the services.
Disclaimer of Warranties
Limitation of Liability: We do not warrant that your use of our service will be uninterrupted, timely, secure, or error-free, nor do we warrant that the results obtained through use of the service will be accurate or reliable.
You expressly agree that we may, from time to time, remove the service for indefinite periods or cancel the service at any time without prior notice. You expressly agree that your use of, or inability to use, the service is entirely at your own risk.
The service and all products and services provided to you through the service, unless expressly stated otherwise by us, are provided on an "as is" and "as available" basis for your use, without any representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, commercial quality, fitness for a particular purpose, durability, and non-infringement.
Neither Ghalioungui, nor our affiliates, directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors shall under any circumstances be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or special damages, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Because certain states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Errors, Inaccuracies, and Omissions
From time to time, information on our website or within the service may contain typographical errors, inaccuracies, or omissions. We therefore reserve the right to correct any such errors.
We may modify or update information or even cancel orders if any information on the service or the relevant website is found to be inaccurate at any time, without the need for prior notice, even after an order has been submitted.
We are under no obligation to update, modify, or clarify information on the service or any related website, except as required by law. No specific update or modification date shall apply to the service or any related website. All information available through the service or on any related website should be understood as subject to modification or updating.
Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, we reserve the right to terminate your account or your use of the service or any related website if you are found to be engaging in any prohibited activities.
You are prohibited from using the website or its content:
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For any unlawful purpose.
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To solicit others to perform or participate in unlawful activities.
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To violate any local, international, federal, regional, or state laws or regulations.
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To infringe upon our intellectual property rights or the intellectual property rights of others.
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To harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, race, age, national origin, or disability.
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To submit false or misleading information or manipulate the service or any related website.
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To send spam or engage in fraudulent or unethical activities.
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To interfere with or circumvent the security features of the service, any related website, or the Internet in any manner.
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To impersonate another person or use a false identity when creating an account.
Section Eleven: Legal Liability
Nothing in these Terms of Sale shall limit or exclude either party's liability for fraud, including fraudulent misrepresentation committed by either party.
Furthermore, no other liability may be limited or excluded to the extent prohibited by applicable law.
We, including our subsidiaries, affiliates, employees, directors, board members, officers, agents, suppliers, subcontractors, and licensors, shall not be legally liable for loss of profits, loss of data or information, or any direct, indirect, special, or incidental damages, including delays in delivery or failure to deliver any part of the products, if you have failed to provide the necessary information in a timely manner from the date of the order or if you have failed to make payment.
We shall also not be legally liable for damages arising from unauthorized repairs to products, loss of data stored in repaired or replaced products, or complete reliance on content or other information provided through the website in relation to the purchased product.
In addition, to the extent permitted by applicable law, we, including our subsidiaries, affiliates, employees, directors, board members, officers, agents, suppliers, subcontractors, and licensors, shall not be legally liable for any damages or losses arising from delays or disruptions in delivery or services.
We shall not be legally responsible for any delay or disruption to our website or services, or for any damages arising from viruses or malware resulting from the use of the product you ordered, or for any damage resulting from the use of a product purchased from us, including loss of business opportunities or inability to conduct business due to delays in delivering the ordered product within the specified time.
In addition, you hereby agree to indemnify and hold harmless Ghalioungui, its subsidiaries, affiliates, employees, directors, board members, officers, agents, suppliers, subcontractors, and licensors from any losses, harm, damages, or expenses, including legal fees and attorneys' fees, arising from or relating to:
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Any claims or demands made by any third party arising from your use of the website and our services.
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Your violation of any of the terms and conditions of this agreement, including, without limitation, any warranties, representations, or undertakings.
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Any violation of applicable laws.
Section Twelve: General Provisions
Applicable Law
These Terms of Sale and any non-contractual rights and obligations arising from or relating to these Terms of Sale shall be governed by and construed in accordance with the applicable laws of the Arab Republic of Egypt.
Dispute Resolution
If you are dissatisfied with any product purchased through the website, you may contact us to request a return or exchange by email, through our social media channels, or through the live chat available on the website.
If you are unable to resolve your issue through the procedures described above within forty-five (45) days of notifying us of your complaint, the dispute shall be resolved through the courts of the Arab Republic of Egypt.
This includes any dispute or claim arising from these Terms of Sale or any non-contractual rights or obligations arising from or relating to these Terms of Sale.
Third-Party Rights
No person other than the parties to this agreement shall have the right to enforce or exercise any of its provisions.
Relationship Between the Parties
These Terms of Sale shall not be interpreted in any way as creating a contractual relationship, partnership, joint venture, or agency relationship between the parties. The parties enter into this agreement as independent parties.
Further Assurances
The parties agree to perform or take any reasonable actions necessary to ensure the implementation and enforcement of these Terms of Sale to the fullest extent possible, including assisting each other in complying with applicable laws.
Assignment
These Terms of Sale shall be binding upon and benefit the parties and their permitted successors and assigns. You may not assign, transfer, or otherwise dispose of any of your rights or obligations under these Terms of Sale without obtaining our prior written consent, unless otherwise specifically provided in the agreement.
Amendments and Changes
We reserve the right to change or amend these Terms of Sale at any time. We will publish the current version of the Terms of Sale on the website, and any change shall become effective upon publication.
You are required to review the Terms of Sale periodically to remain informed of any changes. Your continued use of the website and our services following any change constitutes your acceptance of and agreement to be bound by those changes.
Severability
If a court of competent jurisdiction determines that any provision of these Terms of Service is legally invalid or unenforceable, that provision shall be removed from these Terms of Service immediately, while the remaining provisions and terms shall remain in full force and effect, provided that the legal and economic aspects of the transactions carried out under these Terms are not adversely affected and the parties do not suffer any negative impact as a result.
Force Majeure
Neither party to this agreement shall be liable for any losses, damages, delays, or failure to perform resulting from events beyond its reasonable control.
Such events include circumstances or events that could not reasonably have been anticipated, including acts of God, judicial decisions, legislation, governmental regulatory orders, decisions of local or federal authorities, acts or omissions of subcontractors, any third party supplying goods or services to us, power outages, and labor disputes.
Waiver
Any waiver by us of any provision of these Terms of Service shall not constitute a waiver of any other provision, whether similar or different. A waiver of any provision shall not be considered a continuing waiver of that provision unless expressly stated in writing.
Survival
All provisions and terms contained in these Terms of Service, whether expressly stated or intended to survive by their nature, shall remain in effect even after the suspension or termination of your membership or account on the website.
